• All Orders come with Tracking via Canada Post

• Stickers are sent by Regular Mail 

• The Stone Maidens are NOT responsible for stolen or lost merchandise.

• We ship to the address on your Account. Please update your address to the correct shipping address! If an item is sent to a wrong address because your address is not updated, we cannot be held responsible if you do not receive your item.

• It takes us an average of 1-3 business days to pack up your order and drop it off to the post office. Shipping speed & accuracy is out of our control once the item has been shipped. 

Do you have a specific deadline in mind?

We strongly suggest ordering your items well ahead of your desired delivery date or considering an upgraded shipping service such as Xpresspost or Priority. While Canada Post strives to meet their estimated delivery times, unforeseen issues can occasionally arise. Your package might spend an extra day or two in a sorting facility or encounter delays at customs, situations that can sometimes be beyond our control. Planning ahead whenever possible is advisable, and if you believe there's any information we should be aware of to assist you better, please don't hesitate to get in touch with us.


Refunds and Exchanges

If you are unhappy with your purchase, please message us as soon as you receive it. Exchanges will only be issued on items that are sent back within 3 days and returned in original condition.

Return shipping costs are the responsibility of the buyer (unless otherwise arranged in writing) as well as Paypal and other fees accumulated.

In a rare event that an item was damaged during shipping, or misrepresented based on the listing, the item will be assessed on a per case basis.

Discounted items are FINAL SALE.


Care instructions
Our jewelry is for the most part dainty which means it is also delicate. Please have some common sense with the caring for your jewelry. Do not swim, shower or get any of the jewelry wet. Store the items in a cool, dry place such as a jewelry box/bag. Avoid rough handling. Avoid cleaning your jewelry with any cleaning solution, rather use a damp cloth and thoroughly dry, if needed.


All information presented on this site and by The Stone Maidens is solely for informational and educational purposes. You are encouraged to use the information on this site at your own discretion. Please be aware that the content and services offered here are not administered by a medical professional or doctor and are based on our own personal experiences. The information available on this site should not be considered as, or used as a substitute for, professional medical advice, treatment, or diagnosis provided by a qualified healthcare practitioner. It's important to note that the statements on this site have not undergone review or approval by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.